-We are not responsible for duties/fees/taxes on international orders
-Under certain circumstances in which we grant a refund, we will refund the price you paid for the item, not shipping.
-We consider office hours Monday-Friday, 8am to 5pm PST.
-We prefer emailing as main form of communication, but don't worry, we are typically quick to respond (usually within 24 hours, but typically we respond much quicker than that!)
-We are not responsible for delays with shipping carriers.