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If you are having difficulties placing an order or utilizing any part of our website, you can send me an email at customerservice@lovelulubell.com or call 916-914-5127. Business hours are Monday through Friday 9-5pm. If I am unable to answer the phone in that moment, please feel free to leave a voicemail and I will get back to you as soon as I can. Emails are answered as promptly as possible.